Support and guidance

Support that never leaves you on your own

SharEvent is what you need: complete independence in running your event and, at the same time, support you can always reach when it matters.

“Organising an event takes clear thinking, rhythm and reliable tools.
SharEvent lets you work independently, knowing that behind every step there is a team ready to help when you need it, without ever getting in the way.”

KEY FEATURES

How we stay alongside you

Every event is different, but one thing never changes: the person organising it needs confidence, clarity and someone who understands how the industry works.
That is why our support is not an add-on service but a natural part of the platform.
We do not take over your work and we do not take away your independence: we offer a discreet, constant, competent presence, so you can face every stage with more calm and more control.

Support that starts on day one and carries on

Our relationship does not begin when you become
a customer, but when you first meet us.
During the demo we guide you through the features,
answer your questions and show you what can
genuinely simplify your work.
And when you start using SharEvent, you get
clear onboarding, step by step and built to
keep everything under your control.

A complete platform and human support

SharEvent is designed to let you work entirely on your own, with no waiting and no technical jargon.
But if something is not clear, if you want advice, or if something unexpected comes up, support is there: quick, human and competent.
The philosophy is simple: do it yourself when you can, lean on us when you need to.

The platform on mobile and desktop, with video sessions and chat

Real answers, not automated replies

Tickets, email, in-platform chat: you have several channels for reaching us and getting precise answers.
We do not use automated chatbots that bounce you around: behind every message there is a person who listens, understands and helps you solve the problem as quickly as possible.
Your event matters to you, and it matters to us.

Advanced options

All the support you need

CHAT

Immediate help, right where you work

A built-in chat always within reach, for quick answers while you are setting your event up.

SUPPORT

Clear requests, traceable answers

Every request opens its own ticket, so nothing gets lost and you can follow the status of the fix transparently.

CONTACT

Direct support when you need to go deeper

For more complex questions you can email us: quick turnaround, complete answers, no bouncing around.

RESOURCES

Useful material for working on your own

Tutorials, checklists and best practice help you move with confidence, without having to ask for help every time.

Enterprise-grade solutions

Chosen by people who run events every day

The companies and organisations that use SharEvent know they can count on a solid platform and on support that is there at every stage of the project.